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YOUR MEMBERSHIP QUESTIONS ANSWERED


YOUR SUPER MEMBERSHIP
QUESTIONS ANSWERED

YOUR SUPER MEMBERSHIP QUESTIONS ANSWERED

FAQ


HOW DOES THE MEMBERSHIP WORK?

Your membership is the most flexible and convenient way to get Your Super Mixes. Simply select the “Subscribe & Save” option when you add to cart and make the most of these great benefits:

 

    • You’ll get our lowest rate guaranteed — 20% of every order, every month!
    • Your favorite mixes will automatically be delivered to your door so you’ll never be without your super pow(d)ers
    • 100% customizable shipments — order only what you need
    • Have enough product this month? Simply skip a shipment!
    • Earn double rewards points for every purchase
    • Access to exclusive, members only content

WILL I RECEIVE 20% OFF ALL ORDERS?

Yes! All Your Super mixes are 20% off as part of the Your Super Membership, no matter what you order.


ARE ALL PRODUCTS AVAILABLE ON THE MEMBERSHIP?

All of our mixes and bundles are available for subscription as part of the membership. Accessories, Ebooks and Digital Gift Cards are only available for One-Time purchase.


CAN I CUSTOMISE MY UPCOMING SHIPMENT?

Your subscription is 100% customizable. You can edit your membership as much as you like — every month if you want to! Add, swap or remove products directly in your account.


CAN I EDIT THE FREQUENCY OF THE SHIPMENTS?

Your membership will automatically renew every 30 days, but you are able to skip your upcoming shipment and/or edit the next shipment date to suit you.

 

Please note, you can only cancel your subscription after the required minimum of 3 purchases.


IS THERE A CHARGE TO EDIT MY MEMBERSHIP?

There will never be any extra or hidden charges. In fact, we would love for you to make adjustments to your membership to ensure you always get what you need and want!

 

Please note, you can only cancel your subscription after the required minimum of 3 purchases.


HOW DO I MAKE CHANGES TO MY MEMBERSHIP?

Make sure you set up an account at checkout! From your account, you can make changes by selecting Edit, Skip or Add Products.

 

Log in to you account here:

 

MY ACCOUNT


HOW DO I CANCEL MY MEMBERSHIP?

We require a minimum of 3 shipments before you can cancel your membership. After the required minimum of 3 shipments you can cancel your subscription by contacting our support team at hello@yoursuper.com.

 

We cannot cancel a subscription order once it has been shipped. To change your next shipment, update your subscription preferences by clicking “Manage Subscriptions” from your account.


WHAT IS THE MEMBERSHIP RETURNS POLICY?

When you sign-up for Your Super Membership, we offer a 30-day satisfaction guarantee on your first subscription order. Our goal is to help you feel healthier and happier, so if you aren’t satisfied during that time, contact us at hello@yoursuper.com so we can help you make the most our of your mixes, or send you the most up to date returns information.

 

The 30-day guarantee is only valid on the first shipment.


DO I HAVE TO PAY CUSTOMS FEES ON SUBSCRIPTION ORDERS?

Orders shipped outside the EU (e.g. Norway, Switzerland) may be liable to customs charges. Unfortunately we can't predict or prevent this fee, and the subscriber is responsible for all customs fees and rates.



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